Record / AI-era incident · United States · 2023-08-27

Retool breached after SMS phishing and a call using a deepfake of an employee's voice

AI-era incidentAI eraconfidence 75named

Retool says an employee got an SMS phishing message on 27 August 2023, then a call from someone posing as IT who used a deepfake of a real employee's voice. The employee gave up one MFA code. The attacker reached internal admin tools and took over 27 cloud customer accounts, all in the crypto industry. Retool says on-premise customers were not affected.

Organization
Retool · retool.com
Country · sector
United States · technology
Dates
occurred 2023-08-27 · disclosed 2023-09-13 · published 2026-09-26
Records affected
27
Tags
deepfake, ai-enabled-attack, ai-era

Sources

Defenses for this class of incident

all categories

An AI-era incident sits in these classes of the AI-security landscape. The companies below work on that class of problem. This is a taxonomy, not a claim that any of them would have changed this incident.

HeimWall Operator
AI identity
United States · est. 2025
SaaS postureAI identity
United States · est. 2017 · raised $120M
SaaS postureAI identity
Israel · est. 2020 · raised $85M
AI identity
Israel · est. 2019 · raised $82M
AI identity
United States · est. 2022 · raised $26M

Vendor data: AI Security Startups Map by Prompt Security (CC BY 4.0), synced daily. startups.prompt.security. Paid placements are labelled Sponsored; HeimWall, which runs this site, is labelled Operator. 452 companies in the directory.

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